B2C parcels
- Light, usually under a few kilos
- Many single parcels to homes
- Lots of cash on delivery
- Buyer tracking and delivery calls matter
B2B consignments
- Heavier cartons, often several boxes per shipment
- Priced per kilo with minimum chargeable weight
- E-way bill for higher-value goods
- Appointment deliveries to warehouses
Handling both
Your software needs multi-box shipments, B2B rate cards and a place for the e-way bill number, alongside the usual B2C flow. Offering both from one account lets you keep a customer's full volume instead of only their small parcels.
Frequently asked questions
Can one merchant ship both B2B and B2C?
Yes. The merchant dashboard has separate domestic, B2B and international modes in the same account.